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A1 Tanning Supply Policy
1. All sales are final. A cancelled order is subject to a 20% processing
fee. Shipping and handling fees will be paid by the customer.
2. We reserve the right to change prices and product designs at any time.
Shipping
1. We ground ship the best possible way for your order and location.
2. All freight will be shipped prepaid unless prior arrangements are made.
3. Prepaid orders will be shipped within 36 hours (based on availability)
excluding weekends and holidays.
4. Air freight is available upon request.
Returns and Exchanges
Return Material Authorization Numbers
Returns
A1 Tanning Supply may refuse credit for:
Cancellations
Freight Claims and Shipment Damage
1. All sales are final. A cancelled order is subject to a 20% processing
fee. Shipping and handling fees will be paid by the customer.
2. We reserve the right to change prices and product designs at any time.
Shipping
1. We ground ship the best possible way for your order and location.
2. All freight will be shipped prepaid unless prior arrangements are made.
3. Prepaid orders will be shipped within 36 hours (based on availability)
excluding weekends and holidays.
4. Air freight is available upon request.
Returns and Exchanges
- In the event of an exchange or a return, the merchandise would
need to be returned in the original package. The shipping and
processing fee of 20% (or $20.00) minimum are not available for
refund or credit.
- Electrical parts are non-refundable/ returnable if ordered
incorrectly by the customer. - For information regarding returns and exchanges. Please refer to
your specific warranty.
Return Material Authorization Numbers
- Customer must obtain a valid authorization number to indicate the
return has been authorized by calling Customer Service at
800-881-2427. That authorization number must be clearly marked
on the package. - The customer prepays all freight charges on items being returned
that they have ordered incorrectly. - If A1 Tanning Supply receives a package containing items not
authorized for return, we will return the item "as is" back to the
customer at the customer’s expense. - Packages received without an authorization number will be
returned to the customer at the customer’s expense. All matters
must be resolved within 30 days.
- Items must be returned within 45 days once the authorization has
been issued. - A1 Tanning Supply is responsible only for merchandise
purchased directly from A1 Tanning Supply.
Returns
- The customer would be responsible for freight both from and to
A1 Tanning Supply - Items beyond 3(three) months from date of shipment are not
eligible for return. - All authorized items (excluding damaged items) being returned
must be in resalable condition. - If the product needs to be returned to the customer, it will be at the
customer’s expense.
A1 Tanning Supply may refuse credit for:
- Improper installation
- Failure to provide suitable operating conditions.
- Use of product for which it was not designed.
- Alteration or modification of any part
- Abuse, misuse or neglect
Cancellations
- If the order has not shipped, the customer shall be responsible for
a processing fee of 20% (or $20.00 minimum). - If the order has been shipped, the customer will be responsible
for the freight both from and to and a processing fee of 20% (or
$20.00 minimum).
Freight Claims and Shipment Damage
- If a damaged package is received, the customer must notify
Customer Service immediately on receipt of the package.
A1 Tanning Supply.com
A1 Tanning Supply
"I LIVE in my tan!"
