Order Form
For Lamps, Parts, Supplies
A1 Tanning Supply Policy

1. All sales are final. A cancelled order is subject to a 20% processing
fee. Shipping and handling fees will be paid by the customer.

2. We reserve the right to change prices and product designs at any time.

Shipping

1. We ground ship the best possible way for your order and location.

2. All freight will be shipped prepaid unless prior arrangements are made.

3. Prepaid orders will be shipped within 36 hours (based on availability)
excluding weekends and holidays.

4. Air freight is available upon request.

Returns and Exchanges

  • In the event of an exchange or a return, the merchandise would
    need to be returned in the original package. The shipping and
    processing fee of 20% (or $20.00) minimum are not available for
    refund or credit.

  • Electrical parts are non-refundable/ returnable if ordered
    incorrectly by the customer.
  • For information regarding returns and exchanges. Please refer to
    your specific warranty.


Return Material Authorization Numbers

  • Customer must obtain a valid authorization number to indicate the
    return has been authorized by calling Customer Service at             
    800-881-2427. That authorization number must be clearly marked
    on the package.
  • The customer prepays all freight charges on items being returned
    that they have ordered incorrectly.
  • If A1 Tanning Supply receives a package containing items not
    authorized for return, we will return the item "as is" back to the
    customer at the customer’s expense.
  • Packages received without an authorization number will be
    returned to the customer at the customer’s expense. All matters
    must be resolved within 30 days.

  • Items must be returned within 45 days once the authorization has
    been issued.
  • A1 Tanning Supply is responsible only for merchandise
    purchased directly from A1 Tanning Supply.

Returns

  • The customer would be responsible for freight both from and to       
    A1 Tanning Supply
  • Items beyond 3(three) months from date of shipment are not
    eligible for return.
  • All authorized items (excluding damaged items) being returned
    must be in resalable condition.
  • If the product needs to be returned to the customer, it will be at the
    customer’s expense.

A1 Tanning Supply may refuse credit for:

  • Improper installation
  • Failure to provide suitable operating conditions.
  • Use of product for which it was not designed.
  • Alteration or modification of any part
  • Abuse, misuse or neglect

Cancellations

  • If the order has not shipped, the customer shall be responsible for
    a processing fee of 20% (or $20.00 minimum).
  • If the order has been shipped, the customer will be responsible
    for the freight both from and to and a processing fee of 20% (or
    $20.00 minimum).

Freight Claims and Shipment Damage

  • If a damaged package is received, the customer must notify
    Customer Service immediately on receipt of the package.
A1 Tanning Supply.com
A1 Tanning Supply
"I LIVE in my tan!"